Return & Exchange Policy may apply under the following circumstances:
Return New Unused Items:
You may return new, unused item sold at etlknife.com any time during your life for a full refund under 100% money back guarantee. The return shipping charges may be paid by you.
Return Incorrectly Shipped Item:
You may return incorrectly shipped item purchased at etlknife.com within 15 days of receiving it to get the original item (if it exists in stock by then) OR item exchange OR full refund. All the shipping charges will be paid by the manufacturer.
Return Damaged Item:
The manufacturers have an excellent safe shipping record. They don't ship any defective item; packing is very safe and the orders are shipped through the highly secure carriers. In a rare case, if you receive an item damaged the manufacturer may offer one time item exchange. The item may not be refunded.
The exchange policy applies only to the item that you receive damaged OR is incorrectly shipped.
You may choose some other item of the same value OR pay/receive the price difference of items.
The manufacturers don't refund for items that qualify for an exchange except refund of the price difference explained above OR full refund in case of the incorrectly shipped item.
How to initiate a return:
Simply click the 'Returns' link under 'Customer Service' heading at the bottom of the website.